Privacy policy
Last updated: June 30, 2026
At Élan By Kristen, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and protect your information when you visit our website or purchase from us.
By using our website, you agree to the practices described in this Privacy Policy.
Information We Collect
We may collect the following information:
Full name
Email address
Phone number
Billing and shipping address
Payment information (processed securely by our payment providers)
Order history
Device information, IP address and browser information
Information you provide when contacting us
How We Use Your Information
We use your information to:
Process and fulfill your orders
Process payments securely
Arrange shipping and delivery
Provide customer support
Communicate with you regarding your orders
Improve our website and shopping experience
Prevent fraud and protect our business
Comply with legal obligations
Payment Information
Payments are processed through secure third-party payment providers. Élan By Kristen does not store your full card details on our servers.
Sharing Your Information
We only share your information when necessary, including with:
Shopify, which powers our online store
Payment providers
Courier and shipping companies
Service providers that help us operate our business
Authorities where required by law
We do not sell your personal information.
Cookies
Our website uses cookies and similar technologies to improve your browsing experience, remember your preferences and help us understand how visitors use our website.
Data Security
We take reasonable steps to protect your personal information against unauthorized access, loss or misuse. While we use secure systems, no online transmission or storage method can be guaranteed to be completely secure.
Your Rights
Depending on where you live, you may have the right to:
Request access to your personal information
Correct inaccurate information
Request deletion of your information where permitted by law
Withdraw consent for marketing communications
To exercise these rights, please contact us.
Third-Party Services
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites.
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page together with the updated revision date.
Contact Us
If you have any questions about this Privacy Policy or how your personal information is handled, please contact us:
Élan By Kristen
Email: everlightglobalpty@gmail.com
Phone: +27 84 739 0358
Pretoria, Gauteng, South Africa